Warranty, service and technical support

Products

Energy saving VSD

Low voltage AC drive

Frequency inverter, VFD

Soft starter

Servo motor and drive

EMI filter

Other products

warranty, after-sale service
AAA credit grade certificate
after-sales equipments
AC drives on HVAC
Your reliable partner for motor control solution:energy saving and speed adjustment!

POWTRAN Service Express of Powtran Technology Co.,Ltd. (Shenzhen POWTRAN Technology Co., Ltd., DaLian POWTRAN Technology Co., Ltd.) is a quick and easy portal for submitting both warranty covered and fixed price repairs of your POWTRAN products.

Please refer to Logistics of Powtran.

Please refer to production in Powtran

Please refer to Powtran showroom.

Below is the policy of after-sale service, warranty and technical support for your reference:

1. Service:
1), The detailed defective description, serial number of product and photo of product must be sent back to POWTRAN for evaluation accordingly.

2), POWTRAN will analyze the defective reason and decide whether it is caused by quality problem of product or by improper operation of user.

3), POWTRAN will suggest which parts of products should be replaced. In case of quality problem, POWTRAN wil replace a new product for defective one which power rating is under 5.5KW within warranty time.

4)In case of quality problem, for the product which power rating is 7.5KW and above, POWTRAN will offer spare parts including control board, power board, fan or other related parts which are necessary for repairing product free of charge within warranty time.

5), POWTRAN warranty do not cover damages resulting from inappropriate storage, incorrect installation, improper maintenance and bad environment beyond environmental requirement.

6), POWTRAN is not responsible for modifications, reworking, disassemble without our permission.

2. Warranty time
15 months from shipping date of the products. Then extended warranty to 24 months, with 8% extra of the total value of the goods is acceptable and necessary.

3. Technical Support
Powtran Technology Co.,Ltd. (Shenzhen POWTRAN Technology Co., Ltd., DaLian POWTRAN Technology Co., Ltd.) has a strong R&D and QC department and capable after-sale service team. You can call us or send email to us directly.

Visit our after-sales facilities here.

Have other concerns about our quality control? Feel free to know more about our strict quality control, such as component inspection, aging, PCB board automatic test.

Interested in getting a solution to solve your problems? Just fill in the form below for inquiry. Please provide us with as much information as possible, so we can best respond to your inquiry. The asterisk * means you must fill in the box.
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A leading manufacturer and supplier of first rate variable speed drive,frequency inverter, PWM vvvf drive, vector control ac drive, motor soft starter, servo motors and drives, EMI filters, voltage: 220V, 380v, 400 v, 415v, 460V, 480V,575v, 660v,690V, 1140 VAC, and above, power: 1 hp to 840 hp (0.4kw to 630kw) or above.
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		Motion control solution (energy saving & better process control): frequency inverter, variable speed drive (VSD), VFD, adjustable frequency drive (AFD), closed loop vector AC drive, motor soft starter, brake units...